About SleekFlow
AI Powered Omnichannel Social Commerce Platform
SleekFlow is a social commerce solution streamlining sales, support & marketing workflows across messaging channels.
Build a delightful customer journeys to drive O2O conversions with SleekFlow
Build a delightful customer journeys to drive O2O conversions with SleekFlow
Why SleekFlow
Conversational Commerce
Automates a Single Human Function. Only Does One Thing but Does it Well.
- Flow builder
Allow parallel workflow with open API to facilitate workflow automation
- Automate chatbot
Automate chatbot: inquiries flow and allow conversation to route to relevant teammates immediately, shorten customers’ waiting time
- Marketing automation
Set up short inquiries form to gather customer inquiries types and preference
Marketing Automation
- Segment the client according to enquiries types, interested product, or customer life cycle stages
- System will fill in the customer profile automatically and assign to one follower and one approver for handling
- Set up a questionnaires to collect clients’ loan request and fill up customer information automatically
Conversation Assignment
- Loan status of customer update in inhouse system/SleekFlow> System will send out notification to user automatically. Or users may schedule a message to send out to customer according to their business needs
- When a conversation/case is closed, conversation can be changed to unassigned. When the customer have new incoming inquiries, the conversation will enter the routing journey and be assigned a new follower
Assist in Conversation
- Variable will be filled automatically such as loan number, requested documents and staff contact
Internal information sharing
- Team chat with tagging function
- end user can tag another teammate to join the conversation
- there is a internal channel of each conversation, customers are not able to see the messages
Conversation Automation
- Auto send template message to customer with loan application.
- While loan application status changed, auto request SleekFlow’s platform to send template/canned message.
Report
- Report data extraction
