Hardware · Warranty

Serialised RMA under INNOX — not a factory-only claim.

If we sold it, we warrant it on the terms of your quotation. Open a ticket with the serial. Do not infer Malaysia advance-replacement or a 3-year watch warranty from the SSD sample policy.

Request an RFQ

Volume warranty (after PO)

Terms are as stated on the quotation. Typical patterns (not promises until quoted):

Enterprise SSD (lead SKU)	3 years from invoice, manufacturer defects, serial-matched	Territory and advance-replacement SLA only if written on the quote
Project IoT (trackers, wearables, safety, cameras, gateways)	Often 12 months manufacturing defect	Do not copy SSD years onto IoT
SIM / airtime	Service term on the line	Not a hardware warranty

Hong Kong vs Mainland RMA territory is a quotation field. Do not assume Hong Kong walk-in repair.

Qualification samples (enterprise SSD Wave 1)

Policy ID: MY-SSD-SAMPLE-001 class.

— Model: GENSTORAIGE GPTU2110P10H067T6800 only, unless we confirm another SKU in writing
— 14 calendar days from delivery
— FOC evaluation if returned on time or converted to PO
— Invoice at evaluation price if not returned and no PO by day 21
— Outbound freight to named Malaysian sample cities: INNOX; return freight: recipient unless DOA or spec fail
— Not for production without written consent
— Advance replacement in Malaysia is not promised on Wave 1 samples

RMA during evaluation (SSD)

DOA / will not enumerate	Replace or refund freight; ticket within 3 business days of delivery
Wrong form factor shipped	INNOX pays return and replacement
Performance below published datasheet on a fair test	SMART + test log; replacement if confirmed
Physical damage, missing serial, or production use without consent	Not covered

How to open a ticket

Email contact@innox.sg with: company, PI/CI number, serial(s), fault, photos of label and packaging, and whether the unit is a sample or a production shipment.

contact@innox.sg

Warranty →

Request a sample

Policy ID: MY-SSD-SAMPLE-001 class.

Request a sample